Ben Wightwick

In this episode, Ted sits down with Ben Wightwick, Chief Commercial Officer at Autologyx, to discuss the transformation of extranets and client collaboration in legal tech. From the early days of static file sharing to today’s push for real-time, client-centric collaboration, Ben shares his expertise in workflow orchestration and legal technology innovation. Highlighting why firms must change their understanding of extranet, this conversation sheds light on how modern firms can better meet client expectations and drive competitive advantage through digital transformation.

In this episode, Ben shares insights on how to:

  • Navigate the shift from traditional extranets to dynamic client collaboration platforms
  • Address the integration challenges with Microsoft-based systems
  • Improve client relationships through transparency and automation
  • Adapt to the rise of alternative fee arrangements and client-driven change
  • Prepare for the future of legal tech with AI and industry consolidation

Key takeaways:

  • Extranets have evolved into powerful workflow orchestration tools that enhance client service.
  • Unified collaboration can eliminate friction and drive better outcomes for both firms and clients.
  • Legal tech must adapt quickly to meet rising client expectations around real-time access and transparency.
  • AI and automation are expected to significantly reshape legal service delivery and firm structures.
  • Successful legal tech implementation requires a mindset shift and strong change management.

About the guest, Ben Wightwick

Ben Wightwick is the Chief Commercial Officer at Autologyx, bringing over two decades of legal tech expertise to the forefront of customer-centric innovation. Known for helping scale HighQ to over £40m ARR, Ben specialises in aligning sales, marketing, and customer success to deliver standout experiences. His leadership is driven by a passion for transformative solutions that elevate client engagement and redefine industry standards.

The word extranet is dead.

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