Mark Smolik

In this episode, Ted sits down with Mark Smolik, Chief Legal Officer at DHL Supply Chain Americas, to discuss how legal departments are reshaping the future of legal services. From AI-driven efficiency to data-backed decision-making, Mark shares his expertise in aligning legal operations with business value. Offering a no-nonsense perspective from the buyer’s seat, this conversation is a powerful reminder for law professionals that innovation, transparency, and client collaboration are now essential to staying competitive.

In this episode, Mark Smolik shares insights on how to:

• Leverage AI and automation to enhance efficiency in legal services
• Use data analytics to drive smarter legal decision-making
• Align pricing models with the value delivered to clients
• Address the disconnect between law firm innovation and client expectations
• Build a client-centric culture within law firms and legal departments

Key takeaways:

• Law firm innovation is often disconnected from what clients actually want
• Transparent, fair pricing models are critical to maintaining client trust
• Legal departments must become technology-forward to meet business demands
• Collaboration between law firms and clients drives greater efficiency and outcomes

About the guest, Mark Smolik
Mark Smolik is the Chief Legal Officer at DHL Supply Chain Americas and a seasoned executive known for building high-performing, diverse teams that deliver results. With deep expertise spanning legal, compliance, M&A, and regulatory strategy, Mark brings a client-centric, business-focused approach to navigating complex legal challenges across global industries. His leadership has been instrumental in driving innovation, risk mitigation, and value creation in both public and private sector environments.

What I really want to see is a reflection in my bills of the law firm’s investment in technology that is driving efficiencies.

Connect with Mark:

Mark’s LinkedIn: https://www.linkedin.com/in/marksmolik/