Sam Marshall

In this episode, Sam Marshall joins Ted Theodoropoulos to explore digital workplace strategies tailored for the legal sector, emphasizing the unique challenges and solutions that distinguish it from other industries. Sam discusses how law firms are adapting to Microsoft 365 and the importance of creating robust intranet solutions that cater to their knowledge-centric needs. This episode is a must-listen for those interested in information retrieval, structured metadata, and the professional service aspects that contribute to effective digital workplaces.

Sam offers insights on:

• Implementing agile and mobile-friendly digital workplaces
• Managing and integrating various digital workplace tools
• Maintaining a digital workplace over time
• Balancing communication, engagement, and collaboration in intranets
• Adapting digital workplace strategies to organizational evolution

Key takeaways include:

• Many law firms are migrating to Microsoft 365, beginning with messaging workloads and progressing to SharePoint and workflow applications to enhance digital collaboration.
• Although the legal sector has traditionally been slow to adopt cloud solutions, this trend is shifting as intranets and extranets move to cloud platforms.
• Digital workplaces often fail due to inadequate ongoing management and governance, which can lead to a decline in functionality and user engagement after the initial implementation phase.
• The specific needs of an industry significantly influence the features and functionality of intranets, with legal intranets particularly focusing on knowledge retrieval and structuring.

About the guest, Sam Marshall:

Sam Marshall is the owner of ClearBox Consulting and has specialized in intranets and the digital workplace for over 20 years, working with companies such as GSK, Vodafone, Diageo, Sony and Unilever. His current activities focus on intranet and digital workplace strategy, and the business side of Microsoft 365. Sam is a regular keynote speaker at international conferences and has been named a ‘Contributor of the year’ for his CMSWire column seven years in a row.

“Digital workplace isn’t such a widely adopted term, I just find it so much more useful when you talk about that bigger picture rather than getting hung up on, is this internet or is this not internet?”– Sam Marshall

Connect with Sam:

• Website: https://www.clearbox.co.uk/
• LinkedIn: https://www.linkedin.com/in/sammarshall